Patient Rights and Responsibilities

Florida law requires health care providers to give patients a written summary of their rights and responsibilities. This is ours. It applies at both centers, to every patient, regardless of how you pay for your care.

Your rights

Dignity and respect. You have the right to be treated with courtesy and respect, with appreciation of your individual dignity, and with protection of your need for privacy.

A prompt and reasonable response. You have the right to a prompt and reasonable response to your questions and requests.

To know who is caring for you. You have the right to know who is providing your care, the professional relationship of anyone else involved, and the name of the physician primarily responsible for your care.

Information about your condition. You have the right to know your diagnosis, planned course of treatment, alternatives, risks and likely outcome in terms you understand. If it is not medically advisable to give that information to you, you have the right to have it given to a person you designate.

To refuse treatment. You have the right to refuse any treatment, except as otherwise provided by law, and to be told the medical consequences of refusing.

To participate in decisions. You have the right to be included in decisions about your care, including decisions about experimental treatment or research — and to refuse to participate in research without it affecting the care you receive.

Privacy and confidentiality. You have the right to privacy during your visit and to confidential handling of your medical records, as described in our Notice of Privacy Practices.

Access without discrimination. You have the right to impartial access to medical treatment or accommodations, regardless of race, color, national origin, religion, age, disability, sex or source of payment.

Information about charges. You have the right, upon request, to information about the charges for your care, including a reasonable estimate before treatment, a reasonably clear itemized bill and an explanation of charges.

Access to language and communication support. You have the right to free interpreter services and communication support, as described in our Language Assistance Notice.

To bring someone with you. You have the right to have a family member, caregiver or other person of your choosing present during your visit, unless that person's presence would interfere with your care or the care of another patient.

Advance directives. You have the right to make an advance directive — a living will or a health-care-surrogate designation — and to have it respected. Ask a staff member for information.

To voice a concern. You have the right to express concerns or complaints about your care and to receive a response, without it affecting your treatment.

Your responsibilities

• Give us accurate and complete information about your health, medications, other providers and coverage, and tell us when something changes.
• Report unexpected changes in your condition.
• Tell us if you do not understand your treatment plan or what is expected of you.
• Follow the treatment plan you and your provider agreed on, and understand the possible outcomes if you do not.
• Keep appointments and let us know as early as you can if you cannot come.
• Meet your financial obligations related to your care.
• Follow our rules and be considerate of other patients and staff.

If you have a concern

Talk to us first — most concerns are resolved fastest that way. Ask to speak with a staff member at either center, call Hialeah at 305-558-8687 or Plantation at 954-983-8844, or write to privacy@carevantagemed.com. Raising a concern will never affect the care you receive.