Effective date: August 28, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Who this notice applies to
This notice applies to CareVantage Medical Centers and to health information created or received at our Hialeah and Plantation centers. Everyone who works at these locations — physicians, clinical staff, administrative staff and our workforce generally — is required to follow this notice.
The information this notice covers
We keep a record of the care we provide to you. That record may include your medical history, examination findings, test and laboratory results, diagnoses, medications, treatment plans, referrals, and the information needed to bill your plan. The law calls this protected health information. This notice describes what we may do with it, what we may not do with it without your permission, and the rights you have over it.
How we may use and share your information without your written permission
For treatment. We use your information to provide and coordinate your care. We share it with the physicians, specialists, laboratories, therapists and other professionals involved in treating you, including partner dental, behavioral health and pharmacy providers when you receive those services.
For payment. We use and share your information to obtain payment for the care we provide — verifying your coverage, obtaining authorizations, submitting claims and responding to questions from your plan about a claim.
For health care operations. We use your information to run the practice: quality review, staff training and evaluation, credentialing, care management, accreditation, business planning, and internal auditing and compliance.
Appointment and care reminders. We may contact you to remind you of an appointment, to tell you about a test result or a follow-up, or to give you information about treatment alternatives and health-related services and benefits that may be of interest to you.
Individuals involved in your care. Unless you object, we may share information relevant to your care with a family member, a friend, a caregiver or another person you have identified. If you are not present or are unable to agree or object, we will use our professional judgment to decide whether disclosure is in your best interest.
As required or permitted by law. We may use or share your information when the law requires or allows it, including for public health activities; reporting suspected abuse, neglect or domestic violence; health oversight activities; judicial and administrative proceedings; law-enforcement purposes; coroners, medical examiners and funeral directors; organ and tissue donation; serious threats to health or safety; specialized government functions; workers' compensation; and research conducted under an approved protocol.
Uses and disclosures that always require your written authorization
We will ask for your written permission before we:
- Use or share psychotherapy notes, except in the narrow circumstances the law permits.
- Use or share your information for marketing purposes.
- Sell your information.
Certain uses and disclosures not described in this notice also require your authorization. You may revoke an authorization in writing at any time. Revoking it stops future use and sharing under that authorization, but does not undo what was already done while it was in effect.
A note about photographs, interviews and testimonials. If we ask you to appear in a photograph, video, interview or written testimonial that will be published, we will obtain your written authorization first. Participating is voluntary. It is never a condition of receiving care, and declining will not affect your treatment in any way.
Your rights over your health information
To see and receive a copy. You may inspect and obtain a copy of your record, including an electronic copy where we maintain it electronically. Submit your request to the contact below. We may charge a reasonable, cost-based fee.
To ask us to correct it. If you believe information in your record is incorrect or incomplete, you may ask us in writing to amend it. We may deny the request in certain circumstances, and if we do, we will tell you why in writing and explain how to respond.
To ask for limits on use and sharing. You may ask us to restrict how we use or share your information. We are not required to agree, with one exception: if you pay for a service in full, out of pocket, you may ask us not to share information about that service with your health plan, and we must honor that request unless the law requires the disclosure.
To be contacted a specific way. You may ask us to contact you at a particular phone number or address, or by a particular method. We will accommodate reasonable requests and will not ask you to explain why.
To receive a list of disclosures. You may request an accounting of certain disclosures we made in the six years before your request. Disclosures for treatment, payment and operations, and those you authorized, are not included.
To receive a paper copy of this notice. You may request one at any time, even if you agreed to receive it electronically.
To be notified of a breach. We will notify you if a breach occurs that compromises the privacy or security of your information.
To choose someone to act for you. If you have a legal guardian, health care surrogate or medical power of attorney, that person may exercise these rights on your behalf. We will confirm the authority before acting.
Our responsibilities
We are required by law to protect the privacy and security of your health information, to notify you if a breach affecting your information occurs, and to follow the terms of this notice while it is in effect. We do not use or share your information other than as described here unless you give us written permission.
We may change this notice. A revised notice applies to information we already hold as well as to information we receive afterward. The current version is always posted on this page and available at both centers.
Questions and complaints
If you have a question about this notice or believe your privacy rights have been violated, contact us at privacy@carevantagemed.com. You may also call the Hialeah center at 305-558-8687 or the Plantation center at 954-983-8844.
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue SW, Washington DC 20201; by phone at 1-800-368-1019 (TDD 1-800-537-7697); or online at hhs.gov/ocr/privacy/hipaa/complaints.
We will not retaliate against you for filing a complaint. Filing one will not affect your care.
Last reviewed: August 2026